Well-being and Engagement in Hybrid Work Environments


hybrid work
21st-century skills


How to Cite

Franzen-Waschke, U. (2021). Well-being and Engagement in Hybrid Work Environments : Coaching as a Resource and Skill for Leaders to Develop. GILE Journal of Skills Development, 1(2), 82–98. https://doi.org/10.52398/gjsd.2021.v1.i2.pp82-98


This paper explores how working from home has impacted leaders and the workforce in corporate environments during the pandemic, how these experiences might influence the workplace of the future, and what role coaching could play to foster skill development in the 21st century workplace. Before the pandemic, plenty of research had already been done on what factors influence well-being and engagement in the workplace. Models explaining the elements of well-being and engagement, as well as, tools to measure their existence or the lack of have been reviewed, tested, and validated. We know little at this point about what combinations of factors caused the decline in well-being and engagement during the pandemic, and what skills in leaders, or requirements for the workplace would be necessary to hone and implement, to improve the situation of well-being and engagement in future work environments. This paper explores how coaching could support leaders in the 21st century workplace. The business world is facing challenges while moving into post-pandemic workplace scenarios. The plurality of interests increases the complexity of the topic. The literature on well-being and engagement has been reviewed. Data that was collected during the pandemic by different organisations and conclusions drawn from these were compared with what the literature says and it was combined with experiences the author made in the field while coaching leaders and their teams in corporate environments during the pandemic. This paper concludes with a recommendation on how to enhance coaching skills among leaders and to build their knowledge and literacy in the field of coaching, to result in positive effects on workplace well-being and engagement in contemporary work environments.



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Copyright (c) 2021 Ute Franzen-Waschke


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